Shipping policy
Shipping
Shipping Method vs. Order Processing Time
Shipping speeds shown at checkout, including UPS, USPS, and other carrier services, are carrier transit estimates only. They are not the total time from order placement to delivery.
Transit time begins after your order has been sourced, made or finished if needed, inspected, packed, and handed to the carrier. Processing, sourcing, production, finishing, weekends, holidays, customs delays, and carrier delays are not included in the checkout transit estimate.
Some products are made to order, special order, modified after purchase, or not always in stock at the time of purchase.
Selecting an expedited shipping method does not expedite sourcing, production, finishing, or processing unless we have separately agreed to rush the order in writing before purchase.
If you need an item by a specific date, contact us before placing the order so we can confirm availability and timing.
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SHIPPING Method is NOT the time for Processing, Sourcing, etc.
Some items have to be made to order by manufacturer. Not all items may be in stock at time of purchase. As soon as the product is in the store's possession - its employees will make a great effort to ship out to customer.
When UPS or USPS Shipping Method says "1 Business Day" that is estimate from UPS once they receive the package. Saturday and Sunday are NOT Business Days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For international orders - If you refuse the package you will be responsible for all costs to get the item redelivered to you. This is especially called out for customers that do not like the import fees that their country may be charging the, At the time of purchase the customer should look at the possible import fees they may incur for item. See shipping policy for further info.
In some cases, the price paid at time of customer checkout for shipping may not be enough to cover the cost of shipping & insurance. In the event of this - the store will send out an invoice to customer to cover the difference.
For international orders - Please do not request that the store put a different value to save on import fees in your country. This is a felony in the USA and may be punishable up to 5 year in jail. If you refuse the package you will be responsible for all costs to get the item redelivered to you. This is especially called out for customers that do not like the import fees that their country may be charging. At the time of purchase the customer should look at the possible import fees they may incur for item.
You are responsible to make sure that the item(s) purchased meet all regulatory and import policies for country and region you are having item(s) shipped to. We are not responsible for any holds, confiscations, rejections, penalties, or fines. In the event that the item is returned back to us or the USA we are not responsible for costs associated. You will be required to pay those costs directly and pay any bill we receive consequently.
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